How to find your purchase code
How do I find my theme's ThemeForest purchase code?
You will need your ThemeForest purchase code in order to open up a support ticket. Each purchase code is a unique string of letters and numbers to verify that your theme license purchase is valid. The purchase code will never expire.
To find your purchase code, follow these steps:
- Log into your ThemeForest / Envato account used to purchase the theme.
- Navigate to your "Downloads" page.
- Locate your Solo Pine theme on this page and select the green "Download" button. A drop-down menu will appear.
- Within this menu, select either one of the "License certificate & purchase code" options.
- This will download either a PDF or text document which, when opened, will provide information regarding your theme's license purchase. Within these details, you will have a line titled "Item Purchase Code" followed by a code. This is your theme's purchase code.
- It may be best to copy the purchase code from the document and paste it directly into the Ticksy support ticket.