Theme Support Coverage FAQs
Purchasing one of our theme licenses from ThemeForest provides you with six months free technical support included in the price. This is to ensure you have a helping hand while getting started with your Solo Pine theme and so that we can assist you with any questions that may pop up during that long time period.
After six months from theme purchase, the support coverage expires.
Below are some frequently asked questions regarding Envato/ThemeForest's support policy and how it affects your Solo Pine theme.
What does theme support include?
As stated by Envato's Item Support Policy, theme support includes:
- Availability of the author of the item to provide item support
- Technical questions about the item's built-in features, functionality and third party plugins
- Assistance with reported bugs and issues
- Help with included third party assets (e.g. image sliders, contact forms)
Will the FAQ article database & theme updates expire with my support coverage?
Nope! You will always be welcome to use the tutorial articles found within our support database, regardless of your support coverage status. And theme updates are always available to you at no extra cost.
How do I know if my support coverage has expired?
To check if your support coverage has expired or to find out how much time you have left in your support coverage window, you can log into your Envato account. Navigate to your "Downloads" page and find your Solo Pine theme in the list. Here, you can see the remaining coverage time for support.
Do I HAVE to renew my support coverage?
Not at all. Support coverage is totally optional! If you find that you never needed to open up a support ticket or if you haven't in a long time, it probably isn't necessary to renew your support coverage.
However, if you find yourself relying on our support services quite often or if you like knowing you can reach out to us at any time, it may be a good investment.
What if my support coverage expires and I decide I want to renew after-the-fact?
Not a problem! You can always renew your Solo Pine theme support coverage even after it has expired.
Is there a benefit to renewing support coverage before it expires?
If you renew your theme's support coverage prior to expiration, Envato offers a discounted price.
How much does renewing or extending my support coverage cost?
The support coverage renewal/extension pricing is set by the ThemeForest Marketplace. According to their pricing guide:
- A 6 month support "upgrade" at the time of the initial theme purchase is 37.5% of the item price.
- A 6 month support "extension" during the valid support period is 62.5% of the item price.
- A 6 month "renewal" after support coverage has expired is 87.5% of the item price.
How do I renew my theme support coverage?
To renew your theme's support coverage, you can log into your Envato account. If you see a number of linked images on the left for Envato's various marketplaces, click the one for ThemeForest. Then, navigate to your "Downloads" page (via your user icon in the top-right of the screen) and find your Solo Pine theme in the list. Here, you can click the link to extend or renew your support coverage.